support@digitsie.com

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At Digitsie.com, we aim to provide an exceptional learning experience through our one-on-one live online coaching classes. We understand that circumstances may change, and we strive to accommodate our students’ needs with our refund and cancellation policy.

Refund Policy

  1. Eligibility for Refund:

    • Students who have enrolled in our live online coaching classes are eligible for a full refund if they decide to discontinue the program.
    • To qualify for a refund, students must request it within 14 days from their initial enrollment date.
  2. Refund Criteria:

    • A full refund will be issued to students who have attended less than 5 classes and express dissatisfaction with the program.
    • Refunds will not be provided after the completion of the 5th class attended by the student.
  3. How To Initiate A Refund:

    • To request a refund, parents must contact our customer support team at support@digitsie.com and provide their enrollment details.
    • The refund request must be made within the specified timeframe to be considered.
    • Our refund processing time is between 10-15 days.

 

Cancellation Policy

  1. Cancellation of Classes:

    • Students have the flexibility to cancel their enrollment in individual classes without penalty.
    • Cancellation of individual class sessions must be made at least 24 hours before the scheduled class time.
  2. Cancellations After 5 Classes:

    • After attending the 5th class, students are committed to the program and are not eligible for a refund for subsequent classes.

Exceptions

Please note that this refund and cancellation policy applies specifically to our one-on-one live online coaching classes. Other services or products may have different refund and cancellation terms, which will be clearly outlined in their respective policies.

Contact Us

If you have any questions or need further clarification regarding our refund and cancellation policy, please reach out to our customer support team at support@digitsie.com. We are here to assist you.

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